Help & Support
We know that shopping for hair and home products online can sometimes raise questions. Below, you’ll find answers to the most common questions we get from our customers. If you have more questions, feel free to contact our support team!
1. What types of products do you sell?
We offer a wide range of high-quality hair care and home products. Our hair care collection includes shampoos, conditioners, treatments, and styling products. For the home, we offer decor, cleaning supplies, kitchen essentials, and more!
2. How do I choose the right hair care product?
Choosing the right hair care product depends on your hair type and concerns. If you're unsure, check out our Hair Care Guide for tips on selecting products based on your hair's texture and needs. You can also reach out to our customer service team for personalized recommendations.
3. Are your products suitable for all hair types?
Yes! Our hair care range is designed for all hair types, whether curly, straight, wavy, or coily. We also have specialized products for various hair concerns, such as dryness, damage, frizz, and hair loss.
4. How long will it take for my order to arrive?
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Delivery times may vary depending on your location. You’ll receive tracking information once your order has shipped!
5. Can I change or cancel my order after placing it?
We begin processing orders as quickly as possible to ensure fast delivery. Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before completing your purchase.
6. Do you offer gift cards?
Yes! We offer digital gift cards in various denominations. They can be used to shop for any products on our website and are the perfect gift for anyone who loves quality hair care or home goods.
7. How can I track my order?
Once your order has shipped, you will receive an email with tracking details. Simply click the tracking link or visit the courier’s website to monitor the status of your package.
8. Do you offer international shipping?
Currently, we only offer shipping within [Your Country]. However, we are exploring options for international delivery in the future, so stay tuned!
9. Are your products cruelty-free?
Yes! We are proud to offer a wide range of cruelty-free products. We only work with brands that do not test on animals, and we are committed to offering products that align with ethical and sustainable practices.
10. What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition. For full details, please check our Return & Refund Policy.
11. Can I get a discount on my first purchase?
Yes! We offer a special discount for first-time customers. Sign up for our newsletter and enjoy exclusive offers, promotions, and updates on new products.
13. Do you offer wholesale or bulk purchasing options?
Yes! If you're interested in buying in bulk or becoming a wholesale partner, please get in touch with our team for more information. We’d love to discuss pricing and availability with you.
Have More Questions?
If your question wasn’t listed above or you need more details, don’t hesitate to contact us. We’re here to help!