Simple Return and Refund Guide

We want you to be completely satisfied with your purchase. However, if something doesn’t meet your expectations, we’ve made our Return and Refund process as simple as possible. Please read the steps below for all the details on how to initiate returns or refunds.

1. Returns – Easy and Stress-Free

If you're not happy with your purchase, you can return it within 30 days of receipt. We’ve made the process straightforward to ensure that you can easily return your item(s) without hassle.

Eligibility Criteria:

  • The item must be unused, in its original condition, and with all tags/labels attached.
  • The item should be in its original packaging.
  • Returns must be initiated within 30 days of delivery.

Non-returnable items:
For hygiene reasons, certain items such as open skincare products, personal care items, and clearance sale products cannot be returned. Please check the product page for any exceptions.

2. How to Start a Return

To initiate a return, simply follow these steps:

  1. Contact Us: Reach out to our customer support team at [Your Contact Email] or via our "Contact Us" page. Be sure to provide your order number, and a brief reason for your return.
  2. Return Authorization: Once your return request is reviewed and approved, we’ll send you a return authorization along with an easy-to-follow guide.
  3. Return Shipping: Pack the item securely in its original packaging (or similar) and include the invoice/receipt inside the package. You will be responsible for shipping costs unless the item is faulty or incorrect.
  4. Ship Back: Send the item to the address provided by our team. Please use a reliable courier service to avoid loss or damage during shipping.

3. Refund Process

Once your return is received and inspected, we will process your refund. Here’s how it works:

  • Refund Method: Refunds will be issued to your original payment method or as store credit, depending on the circumstances.
  • Processing Time: Refunds typically take 5-7 business days to process once the returned item has been inspected and approved. Please allow additional time for bank processing.
  • Partial Refunds: If an item is returned in a condition that is not as described in our return policy (e.g., damaged, missing parts), we reserve the right to issue a partial refund or refuse the return.

4. Exchange Process

If you would like to exchange your item for a different size, color, or product, we recommend initiating a return and placing a new order. This way, you can quickly receive the new item, and we’ll ensure that your exchange goes smoothly.

5. Refunds for Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, we’ll provide a full refund or replacement. To make sure your claim is processed swiftly:

  • Contact Us Immediately: Notify us within 7 days of receiving the item with details, including photos of the damage or incorrect item.
  • Return Shipping Cost: We will cover the return shipping costs for faulty or incorrect items.

6. Order Cancellations

If you wish to cancel your order, please contact us immediately at [Your Contact Email]. Cancellations can be made before the order has been processed or shipped. Once an order is shipped, we can no longer cancel it, but you can initiate a return once it arrives.

7. Free Returns – Conditions Apply

We offer free returns on specific items or if the return is due to an error on our part, such as sending the wrong product or a defective item. Make sure to check the eligibility for free returns when you request a return authorization.